Returns & Exchanges

Due to the perishable nature of our products, Jack's Candy can only accept returns on items that arrive damaged or incorrect. We strive for 100% sweetness in every box, so please reach out within 7 days of delivery if your order isn't perfect.

Return Process

• 1.
  Check Your Order

  Inspect your sweets immediately upon arrival to ensure everything is correct and the packaging is intact.

• 2.
  Document the Issue

  If you find any damage or received the wrong treat, take a clear photo of the items and the shipping box.

• 3.
  Contact Our Team

  Send an email to [email protected] with your order number and the photos attached to initiate a claim.

• 4.
  Receive Your Refund

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.